Store Policies

I gladly accept returns, exchanges, and cancellations.

Contact me within: 5 business days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within 5 business  days of purchase.
ORDER CANCELLATION:
If you need to cancel your order, please, email me at order@gugagii.com with a cancellation request.
Please understand that custom orders can not be canceled if the item is already being made.
Orders can not be canceled if purchased item has been made and shipped. In this case you can return you order within 5 business days of delivery and get a refund (non-custom made and non-personalized items only).

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders. Please understand, that custom-made items (including custom sizes and colors) items can not be returned and are non-refundable. 
  • Items on sale

TO RETURN ITEM/GET A REFUND:
-Let me know that you would like to send the item back(no later than 5 business days of delivery), email me at order@gugagii.com
-Have the item shipped, send me a tracking number for the returned item.
-Get refunded as soon as I receive the item(s) back.
-Buyer pays return shipping.

IN ORDER TO AVOID HAVING TO RETURN AND REQUESTING A REFUND:

Please. make sure to choose a correct size. See information provided in the  "Measurements Guide" in item's pictures or see sizes measurements in item's description. All babies grow different and choosing a correct size is something that only you can do!

CHECK ONCE AND CHECK AGAIN:

-Please, make sure the address you provide is correct and valid. Items sent to a provided address, that is later found to be incorrect, will not be refunded.

-Use tracking number provided to see where your package is. Did it arrive at your PO box? Hurry up to pick it up before it is sent back. Didn't get a tracking number 10 business days after purchase? e-mail or message me about this matter.

-Package arrived to your local postal office and hasn't "moved" in a few days? Call the local office and try to have them find it. If package appears to be lost, please, follow the instructions for lost packages.