I gladly accept returns, exchanges, and cancellations.Contact me within: 5 business days of delivery
If you need to cancel your order, please, email me at firstname.lastname@example.org with a cancellation request.
Orders can not be canceled if purchased item has been made and shipped. In this case you can return you order within 5 business days of delivery and get a refund (non-custom made and non-personalized items only).
The following items can't be returned or exchanged:
- Custom or personalized orders. Please understand, that custom-made items (including custom sizes and colors) items can not be returned and are non-refundable.
- Items on sale.
TO RETURN ITEM/GET A REFUND:
-Let me know that you would like to send the item back(no later than 5 business days of delivery), email me at email@example.com
-Have the item shipped, send me a tracking number for the returned item.
-Get refunded as soon as I receive the item(s) back.
-Buyer pays return shipping.
IN ORDER TO AVOID HAVING TO RETURN AND REQUESTING A REFUND:
Please. make sure to choose a correct size. See information provided in the "Measurements Guide" in item's pictures or see sizes measurements in item's description. All babies grow different and choosing a correct size is something that only you can do!
CHECK ONCE AND CHECK AGAIN:
-Please, make sure the address you provide is correct and valid. Items sent to a provided address, that is later found to be incorrect, will not be refunded.
-Use tracking number provided to see where your package is. Did it arrive at your PO box? Hurry up to pick it up before it is sent back. Didn't get a tracking number 10 business days after purchase? e-mail or message me about this matter.
-Package arrived to your local postal office and hasn't "moved" in a few days? Call the local office and try to have them find it. If package appears to be lost, please, follow the instructions for lost packages.